Refund Policy

For purchases from RYZE Superfoods, we offer a 30-day route to eligible returns and exchanges. The steps below explain what to send us, how postage is arranged and when an approved refund is issued.

Make your request within 30 days

Count the return-request window from the date your order arrives: you have 30 days after delivery to ask for a return or exchange. Include the order number or other evidence of purchase. An unwanted item must be unused, in original condition and in its original packaging.

Our return-shipping arrangements

We bear the shipping cost for qualifying returns, whether the reason is a change of mind or a quality or fulfilment problem. Our team supplies the return instructions or a prepaid label; please wait for that arrangement before mailing. The default destination is 657 W Sidney Ln, Saratoga Springs, Utah, 84045, United States, unless we expressly give you a separate return address. No restocking fee is charged.

An incorrect or damaged delivery

If goods arrive damaged or defective, the wrong item is supplied or something is missing, provide the order details and photographs that show the concern. We use those details to review the case and arrange an appropriate remedy. Conditions for an ordinary unwanted-item return do not take away rights relating to faulty or incorrectly supplied goods.

Inspection and repayment

When the returned item has reached us, we inspect it and communicate approval or the reason a request cannot be approved. Approved repayment is issued to the original payment method within 10 business days after receipt, inspection and approval. The bank or payment provider may need additional time to display the credit.

Exchanges, cancellation and corrections

An exchange is subject to replacement availability and uses the same eligible return window. If you instead need to cancel or correct an order, notify us promptly before dispatch. We will check the processing stage but cannot promise that a change can still be made. Once shipped, the return procedure applies.

Your merchant and support contacts

Trading name: RYZE Superfoods
Customer enquiries by email: Support@fineflavormushroomcoffee.shop
Telephone for enquiries: 801-668-6175
Business correspondence and physical address: 657 W Sidney Ln, Saratoga Springs, Utah, 84045, United States