FAQ

These answers cover frequent questions about products and orders at RYZE Superfoods. Our contact details follow the answers for anything that needs individual help.

Where is Standard Shipping free?

Every order going to a United States address has free Standard Shipping with no minimum spend. We currently deliver within the US only.

How long should I allow for delivery?

Allow 1–2 business days for preparation and an estimated 4–6 business days in transit after dispatch. Weekends and US public holidays are excluded; the resulting estimate is not a guaranteed arrival date.

Where will tracking arrive?

Tracking is sent after dispatch to the email used on the purchase. If it is missing or a carrier update needs explanation, contact us with the order number.

Can I correct or cancel my order?

Contact the team immediately before dispatch for an order change, cancellation or address correction. We will check what remains possible, but cannot guarantee a change, particularly after the parcel has shipped.

What is required for a return?

Ask within 30 days of delivery and provide purchase proof. An unwanted item must be unused in its original condition and packaging. We arrange eligible return shipping at our expense, with instructions or a prepaid label. Exchanges depend on replacement stock.

When will an approved refund be sent?

After receiving, inspecting and approving the return, we issue repayment to the original payment method within 10 business days. Your bank or processor can take extra time before it appears on the account.

What if my parcel contains a problem?

Send the purchase reference, a description and photos of any damage, defect, wrong item or missing contents. We review the issue and arrange the applicable remedy, including merchant-paid return postage where eligible.

How are payments and tax handled?

Choose from the methods shown in the secure checkout. Settlement is in USD, with tax charged as applicable and the final total displayed before confirmation. Do not send card credentials to customer service.

Which directions apply to my RYZE item?

Follow the listing and product instructions for the exact RYZE blend or accessory chosen. Ingredients, serving sizes, materials and warnings can differ, so another product’s directions are not a substitute.

When can I reach the store?

Email or call the merchant using the details below. Customer service runs Monday to Friday, 9:00 AM–5:00 PM local time at the business address provided.

Your merchant and support contacts

Trading name: RYZE Superfoods
Customer enquiries by email: Support@fineflavormushroomcoffee.shop
Telephone for enquiries: 801-668-6175
Business correspondence and physical address: 657 W Sidney Ln, Saratoga Springs, Utah, 84045, United States